Terms of Service

Please read these Terms of Service carefully before using the website apchepiza.com or placing any order with Apache Pizza. By accessing our website, placing an order, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations of Ireland. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Apache Pizza ("we," "us," "our," or "the Company"), governing your access to and use of our website located at apchepiza.com, our mobile platforms, and all food ordering, delivery, and collection services we provide.

By accessing or using our website or services in any manner, including but not limited to visiting or browsing the website, placing a food order online, by telephone, or in person, you affirm that:

• You are at least 18 years of age, or you are accessing the site under the supervision of a parent or legal guardian who has agreed to these Terms;
• You have the legal capacity to enter into a binding contract under Irish law;
• You will comply with all applicable local, national, and European Union laws and regulations when using our services;
• All information you provide to us is accurate, current, and complete.

Your continued use of our website or services following any modification to these Terms constitutes your acceptance of the revised Terms. We recommend that you review these Terms periodically.

2. About Apache Pizza

Apache Pizza is a food service business operating in Ireland, providing freshly prepared pizzas, sides, beverages, and related food products for delivery and collection. Our contact details are as follows:

Apache Pizza operates in compliance with Irish consumer protection legislation, European Union food safety regulations, and all other applicable laws governing food businesses in Ireland.

3. Description of Services

Apache Pizza provides the following services to customers in Ireland:

3.1 Online Food Ordering

Our website apchepiza.com provides an online platform through which customers may browse our menu, customise food items, and place orders for delivery to a specified address or for collection from one of our outlets. The placing of an order through our website constitutes an offer by you to purchase the specified food items at the stated price, subject to these Terms.

3.2 Food Delivery Services

Where delivery services are available in your area, we will endeavour to deliver your order within the estimated delivery time displayed at the time of ordering. Delivery times are estimates only and are subject to factors beyond our reasonable control, including but not limited to traffic conditions, adverse weather, and order volumes. We do not guarantee delivery within any specific timeframe.

3.3 Click-and-Collect Services

Customers may place orders in advance via our website and collect them from a designated Apache Pizza outlet at a specified time. It is the customer's responsibility to collect their order within a reasonable period of the confirmed collection time. Apache Pizza shall not be liable for any deterioration in food quality resulting from a delayed collection.

3.4 Allergen and Dietary Information

We take food safety and allergen management seriously. Allergen information is available on our website and in our outlets in accordance with EU Regulation No. 1169/2011 on the provision of food information to consumers and the European Union (Provision of Food Information to Consumers) Regulations 2014. If you have any food allergies, intolerances, or specific dietary requirements, you must inform us at the time of ordering. While we endeavour to accommodate dietary requirements, we cannot guarantee that our food preparation environments are entirely free from cross-contamination. It is your responsibility to verify that the menu items you order are suitable for your dietary needs.

3.5 Promotional Offers and Loyalty Schemes

From time to time, Apache Pizza may offer promotional discounts, loyalty rewards, or special offers. Such offers are subject to their own specific terms and conditions and may be amended or withdrawn at any time without prior notice. Promotional codes and vouchers are non-transferable, have no cash value, and may not be combined with other offers unless expressly stated.

4. User Obligations and Prohibited Activities

4.1 General User Obligations

As a user of our website and services, you agree to:

• Provide accurate, truthful, and complete information when registering an account or placing an order, including your delivery address, contact details, and payment information;
• Maintain the confidentiality of your account credentials and notify us immediately if you suspect any unauthorised use of your account;
• Use our website and services solely for lawful purposes and in a manner consistent with these Terms;
• Ensure that you are present or that a responsible adult is available at the delivery address at the time of expected delivery;
• Pay for all orders placed using your account, whether made by you or by any person accessing your account with your knowledge or permission;
• Comply with all applicable laws and regulations of Ireland and the European Union when using our services.

4.2 Prohibited Activities

You must not use our website or services to:

• Place fraudulent, false, or fictitious orders;
• Use any automated system, bot, spider, or other device to access, scrape, or extract data from our website without our prior written consent;
• Attempt to gain unauthorised access to any part of our website, servers, or systems;
• Engage in any conduct that may disrupt, damage, or impair the operation of our website or the servers and networks connected to it;
• Upload, transmit, or distribute any virus, malware, or other harmful code;
• Harvest or collect any personal data about other users of our website without their consent;
• Infringe upon the intellectual property rights of Apache Pizza or any third party;
• Use our services to purchase items for resale without our prior written authorisation;
• Engage in any activity that constitutes or may constitute a criminal offence under Irish law;
• Misrepresent your identity or impersonate any person or entity;
• Abuse our customer service team or engage in threatening, abusive, or offensive behaviour towards our staff.

Apache Pizza reserves the right to suspend or terminate your access to our website and services, cancel any pending orders, and take appropriate legal action if you breach any of the obligations set out in this section.

5. Account Registration

Certain features of our website, including the ability to track orders and save delivery preferences, may require you to register for an account. When registering, you must provide a valid email address and a secure password. You are responsible for all activity that occurs under your account.

You agree not to share your login credentials with any third party. Apache Pizza will not be liable for any loss or damage arising from your failure to maintain the security of your account. If you believe your account has been compromised, you must notify us immediately at [email protected].

Apache Pizza reserves the right to terminate or suspend any account at our discretion, including where we reasonably suspect misuse, fraudulent activity, or any breach of these Terms.

6. Payment Terms

6.1 Prices

All prices displayed on our website are in Euro (€) and are inclusive of Value Added Tax (VAT) at the applicable Irish rate. Prices are subject to change without prior notice; however, the price applicable to your order will be the price displayed at the time you confirm and submit your order.

6.2 Payment Methods

We accept payment by major credit and debit cards, including Visa and Mastercard, as well as other payment methods displayed on our website at the time of ordering. Payment for online orders is processed securely through our third-party payment provider. Apache Pizza does not store your full card details on our servers.

6.3 Order Confirmation

Upon successful placement and payment of your order, you will receive an order confirmation by email or on-screen notification. This confirmation acknowledges receipt of your order and constitutes acceptance of your offer to purchase. A contract between you and Apache Pizza is formed at the point of order confirmation.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, orders that have been confirmed and are being prepared or have been dispatched for delivery cannot ordinarily be cancelled. In accordance with Regulation 28(1)(b) of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, the 14-day right of withdrawal ("cooling-off period") does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly, which includes freshly prepared food.

If there is a problem with your order — for example, if items are missing, incorrect, or of unsatisfactory quality — please contact us as soon as possible at [email protected]. We will investigate the matter and, where appropriate, offer a replacement, credit, or refund in accordance with your statutory rights under the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022 (Ireland).

6.5 Delivery Charges

Where applicable, delivery charges will be clearly displayed at checkout before you confirm your order. Delivery charges may vary depending on your location and the order value. Apache Pizza reserves the right to amend delivery charge policies at any time.

7. Intellectual Property Rights

All content on the Apache Pizza website, including but not limited to text, graphics, logos, images, menu designs, icons, software, audio clips, and the overall "look and feel" of the website (collectively, "Content"), is the property of Apache Pizza or its licensors and is protected by Irish and European Union intellectual property laws, including the Copyright and Related Rights Act 2000 (Ireland).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our website solely for personal, non-commercial purposes in connection with placing orders. This licence does not permit you to:

• Reproduce, copy, distribute, or otherwise exploit any Content for commercial purposes without our prior written consent;
• Modify, adapt, translate, reverse engineer, or create derivative works based on our Content;
• Remove or alter any copyright, trademark, or other proprietary notices on our website;
• Frame or mirror any part of our website without our express written authorisation.

The Apache Pizza name, logo, and all related marks are trademarks or registered trademarks of Apache Pizza. Nothing in these Terms grants you any right to use our trademarks without our prior written permission. Any use of our trademarks that is not expressly authorised may constitute an infringement of our intellectual property rights and may give rise to legal proceedings.

8. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable Irish and EU law. Apache Pizza makes no representations or warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement;
• That our website will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• That defects in our website will be corrected;
• That the information on our website is accurate, complete, or current;
• That our services will meet your specific requirements or expectations.

Nothing in these Terms shall exclude or limit any warranty implied by law to the extent that such exclusion or limitation would be unlawful under Irish consumer protection legislation, including the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980.

9. Limitation of Liability

9.1 General Limitation

To the maximum extent permitted by applicable Irish and EU law, Apache Pizza shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, even if Apache Pizza has been advised of the possibility of such damages.

9.2 Cap on Liability

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the use of our services shall not exceed the total amount paid by you for the specific order giving rise to the claim.

9.3 Exceptions

Nothing in these Terms shall limit or exclude Apache Pizza's liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any breach of the implied conditions as to title under the Sale of Goods Act 1893 (as amended);
• Any liability that cannot lawfully be excluded or limited under applicable Irish or EU consumer protection law;
• Any liability arising under the Liability for Defective Products Act 1991 (Ireland).

9.4 Force Majeure

Apache Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, terrorism, strikes or industrial action, failure of third-party infrastructure, pandemic, epidemic, governmental restrictions, power failures, or internet service disruptions.

10. Indemnification

You agree to indemnify, defend, and hold harmless Apache Pizza, its directors, officers, employees, agents, contractors, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our website or services in violation of these Terms;
• Any breach by you of any representation, warranty, or obligation under these Terms;
• Your violation of any applicable law or the rights of any third party;
• Any content or information you submit, post, or transmit through our website;
• Any fraudulent order placed using your account credentials.

Apache Pizza reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defence of such claims.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Apache Pizza. These links are provided for your convenience only, and we do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly recommend that you review the terms and privacy policies of any third-party websites you visit. Apache Pizza shall not be liable for any loss or damage arising from your use of any third-party website or service accessed via a link on our website.

12. Privacy and Data Protection

Apache Pizza is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Acts 1988–2018, and any other applicable Irish and EU data protection legislation. Our collection, use, storage, and processing of your personal data are governed by our Privacy Policy, which is available on our website and is incorporated into these Terms by reference.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy. If you have any queries or concerns regarding the processing of your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority for data protection in Ireland, at www.dataprotection.ie.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Ireland.

Subject to the dispute resolution provisions set out in Section 14 below, you and Apache Pizza irrevocably agree that the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the use of our services.

Notwithstanding the foregoing, if you are a consumer habitually resident in another EU member state, you may also benefit from any mandatory consumer protection provisions of the law of your country of habitual residence, to the extent that those provisions cannot be derogated from by agreement.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, complaint, or claim arising out of or in connection with your use of our services or these Terms, we encourage you to contact us in the first instance to seek an informal resolution. Please reach out to us at:

• Email: [email protected]
• Website: apchepiza.com

We will endeavour to respond to your complaint within 10 working days and to resolve the matter to your reasonable satisfaction within 30 days of receiving it.

14.2 Online Dispute Resolution

If you are a consumer based in the European Union, you may also have the right to use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes with us. The ODR platform is accessible at https://ec.europa.eu/consumers/odr. Please note, however, that we are not currently obliged to participate in any specific alternative dispute resolution procedure, and use of the ODR platform does not affect your right to bring a claim before the Irish courts.

14.3 Consumer Rights

Nothing in this dispute resolution section shall affect your statutory rights as a consumer under Irish law, including your rights under the Consumer Rights Act 2022, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, and any other applicable consumer protection legislation. For independent advice on your consumer rights, you may contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie.

15. Term and Termination

15.1 Duration

These Terms shall remain in full force and effect for as long as you access or use our website or services, or maintain an account with Apache Pizza.

15.2 Termination by You

You may terminate your relationship with Apache Pizza at any time by discontinuing your use of our website and services and, if applicable, by deleting your account. Termination does not affect any rights or obligations that have accrued prior to the date of termination, including any outstanding payment obligations.

15.3 Termination by Apache Pizza

Apache Pizza reserves the right to suspend or terminate your access to our website and services, with or without notice, at any time if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, abusive, or unlawful activity associated with your account;
• We are required to do so by law or court order;
• We decide to discontinue or substantially modify our services.

15.4 Effect of Termination

Upon termination of these Terms or your account, your right to use our website and services will immediately cease. Provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 7 (Intellectual Property Rights), 9 (Limitation of Liability), 10 (Indemnification), and 13 (Governing Law and Jurisdiction).

16. Changes to These Terms

Apache Pizza reserves the right to amend, update, or replace these Terms of Service at any time at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our website at apchepiza.com, with the "Last Updated" date revised accordingly.

Where we make material changes to these Terms, we will endeavour to provide reasonable notice by prominently displaying a notice on our website or, where we hold your contact details, by sending you a notification by email. It is your responsibility to review these Terms periodically.

Your continued use of our website or services after the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to any changes, you must stop using our website and services immediately.

17. Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable for any reason by any court or tribunal of competent jurisdiction, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect without being impaired or invalidated in any way.

Where a provision is found to be unenforceable but would be enforceable if modified, such provision shall be construed as modified to the minimum extent necessary to make it enforceable, consistent with the original intent of the parties.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices published on our website, constitute the entire agreement between you and Apache Pizza with respect to your use of our website and services, and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

No failure or delay by Apache Pizza in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

19. No Partnership or Agency

Nothing in these Terms shall be deemed to create a partnership, joint venture, agency, employment, or franchise relationship between you and Apache Pizza. You do not have authority to bind Apache Pizza in any way.

20. Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without the prior written consent of Apache Pizza. Apache Pizza may assign or transfer its rights and obligations under these Terms at any time without restriction, including in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its assets. In such event, we will endeavour to notify you by posting a notice on our website.

21. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to exercise any of your rights as described herein, please contact us using the details below:

These Terms of Service were last reviewed and updated on May 31, 2026. Apache Pizza reserves the right to update these Terms at any time in accordance with Section 16 above.